Shipping Policy

Welcome to Earth Hues

At Earth Hues, we are committed to ensuring that your handmade ceramic tableware arrives safely and promptly. Please read our shipping policy carefully to understand our processes and policies.

1. Shipping Destinations

We currently ship to the shipping address mentioned in the check out inside India.

If your location is not listed, please contact us at earthhuesceramics@gmail.com to inquire about potential shipping options.

2. Processing Time

2.1 Order Processing
All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2.2 Custom Orders
Custom and made-to-order items may require additional processing time. We will provide an estimated timeline when your order is placed.

3. Shipping Rates and Delivery Estimates

3.1 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on destination, order size, and shipping method selected.

3.2 Delivery Estimates
Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary. Factors that may affect delivery include:

• Location
• Shipping method
• Customs processing (for international orders)

4. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 6 hours.

5. Customs, Duties, and Taxes

Earth Hues is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages and Issues

6.1 Damaged Items
If you received your order damaged, please contact us immediately at earthhuesceramics@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

6.2 Lost or Stolen Packages
Earth Hues is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

• Email: earthhuesceramics@gmail.com
• Phone: 8086928137
• Address: Calicut, Kerala

---

By placing an order with Earth Hues, you agree to this Shipping Policy.